Frequently Asked Questions
Everything you need to know about shopping with Rotofugi.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please note that limited edition designer collaborations may have specific return restrictions noted on the product page.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against a garment you already own to ensure a perfect fit.
Do you offer international shipping and who pays for customs?
Yes, we ship worldwide. Please be aware that the customer is responsible for any local customs duties, taxes, or import fees incurred upon the package's arrival in your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
How should I care for my Rotofugi designer garments?
To preserve the quality of prints and fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid using bleach or ironing directly on graphic prints.